Commonly Asked Questions: Floor Cleaning Services

Posted on Aug 6th 2020


Commonly Asked Questions: Floor Cleaning Services

It is not uncommon for a customer looking for a new professional carpet cleaner to have a few questions. You are not alone my friends! In fact, we encourage it!

The best way to be sure you are hiring a reputable and experienced carpet cleaner is to ask them all of those questions.

In the spirit of that, those of us here at Zerorez® Tucson has put together some of our most Commonly Asked Questions: Floor Cleaning Services version! Let’s get started, shall we?

Preparing for your Zerorez® service?

Let’s get started with those technical questions you might want to know about:

Upon booking a service with Zerorez® Tucson, many people often wonder what they need to do to prepare for this process. Here are a few things that can help you prepare for your upcoming cleaning appointment:

Preparing Your Home

It is important to give your carpet, tile, rugs (or any other surface) a thorough vacuuming prior to your appointment. Remove items such as lamps or picture frames from tabletops; and clear the floor of toys, books, and other small articles.

Our cleaning process causes flooring surfaces to become slippery; exercise caution during and after your cleaning. Please have any furniture you want out of the room moved prior to our arrival.

Phone Estimates

Since we price by the room instead of by the square foot, this eliminates a lot of the variance in traditional cleaning quotes. There are a couple of things to keep in mind that can affect the price:

  • Rooms that exceed 250sqft, will be counted as two or more areas depending on the total size. All dimensions will be verified by your technician and any increase to the price will be communicated to you for your approval before work will be completed.
  • Due to the nature of blood, urine, feces, and vomit, treatments for biological issues cannot be estimated over the phone. Pricing is based on the amount of product used to treat the issue at the rate of $75/gallon. Depending on the level of saturation, treatment could require a partial gallon or many gallons.

Again, your approval for these treatments will be required before any additional costs would be added- no worries. Each service appointment is assessed a $14 environmental fee.

Out of Service-Area Fees

Our standard Tucson service area includes Green Valley to Marana, Saddlebrook to Vail. For these areas, we have an $80 service minimum (not including our $14 environmental fee).

We are willing to travel outside our service area for a higher service minimum. AKA- make it a party! We recommend getting a few friends together and booking your appointments together to spread the service minimum amongst multiple homes! Call for further details.

Cancellation Policy

Our schedule fills up quickly- once a schedule is set we ask that you give us at least 2 business days notice if you need to cancel. We appreciate the opportunity to serve you and give the utmost attention to our clients.

We ask that you be considerate of our schedule as well and please let us know if the time doesn’t work out for you.

Pet Treatments

Treatment and pricing for pet accidents are not included in our standard cleaning. Urine, feces, blood, or vomit may require additional cleaning procedures to address odor, bacteria, and to remove stains that are otherwise irremovable.

Pricing for these issues will be addressed on-site. If a recommended treatment for pet accidents is declined, we cannot warranty cleaning results in contaminated areas.

Area Rugs

Area rugs require special treatment in order to be cleaned properly. We have a specialized facility to handle all area rugs with care. Rugs can be picked up, or our technician can take your rug with him when your appointment is finished.

Please call our office, or ask our technician about cleaning and pricing for your area rugs. You can be assured that your rugs will be well taken care of and also be returned with Zero Residue® left behind!

How does payment work?

Payment is due at the time of service.

We accept cash, check, and all major credit cards with the exception of American Express.

If you have any other questions about payment please feel free to contact us!

How soon can I walk on my floor after cleaning?

Our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 4 and 6 hours, depending on the airflow in the home, condition, and style of carpet being cleaned.

It is completely safe to walk on the carpet as long as you’re comfortable with the cleanliness of your feet!

*cough cough*

We’re kidding- we know your feet are (most likely) clean!

Feel free to ask your service technician for a complimentary pair of shoe coverings.

What can you do about residue left behind from other cleaning companies?

Not to worry. This is something Zerorez® Tucson has loads of experience with! Soap left behind by other cleaners, or from over the counter spot cleaners pose a different problem than soils and contaminants in the carpet. Water will typically reactivate the soaps left behind creating a foam that is hard to remove.

The good news is that Zerorez® never introduces new soaps and detergents when they clean. This means over time (as long as no more soap is added by someone else) Zerorez® will remove the soap left behind by others.

Phew! *wipes sweat from forehead*

If you clean once a year, it may take a couple of years to accomplish this, but you will notice each time that your carpet stays cleaner longer. Please help by not adding more soap to your carpet, together we can change the world (and your floors!).

What sets Zerorez® apart from other carpet cleaners?

Last but not least- you hear all this jabber about how great Zerorez® is, and these terms like “powered water” and “Zerorez® residue”, but what does that actually mean? How and why does that make Zerorez so different?

Well, let us tell you. We are different from the industry in three ways: Our Process, our People, and our Promise.

Our Process

Our patented process includes three proprietary components: Our zr lifter®, our patent pending Powered Water®, and our patent pending zr wand™.

Combining these creates a fabulous Zero Residue® clean. This just means no crunchy carpet, no sticky fibers, no harsh detergents or toxic chemicals, no reappearing spots, no residue-laden carpets, eliminated pet odors, safer living space, and fast dry times!

Hallelujah, am I right ?!

Zr lifter®

Let’s get deeper into what the heck a Zr lifter® is!

The Zerorez® Tucson magic begins with a “green,” non-toxic pre-spray, followed by an agitation tool-the Zr lifter®-which uses counter-rotating brushes to dislodge hair, dead skin, allergens and deeply embedded dirt from the carpet fibers that conventional vacuuming does not remove.

Powered Water®

Powered Water® is an electrolyzed cleaning fluid created by a process that begins with softened water (minerals removed) that is combined with an electrolyte and then passed through a proprietary membrane, which separates the water molecules into a high pH cleaning fluid.

Powered Water® acts like a detergent without side effects of toxic chemical additives, by breaking down oils and soiling in the carpet fiber.

Your carpets are safer because Powered Water® does not add toxic chemicals to your carpets.

Zr wand™

Our patent-pending zr wand™ thoroughly rinses the carpet fibers with our Powered Water® through a fluid-controlled process, effectively removing hard-to-reach dirt and debris without flooding the carpet’s backing & pad.

We’re able to recover virtually all the water from your carpets. The result is a more complete clean with significantly improved dry times.

Our People

Zerorez® is a people company that happens to clean carpets. Our mission is to become the most trusted provider in our industry. Trust means that our people are highly trained and highly competent in the services they provide; and that they exhibit integrity in all their interactions.

We are committed to always doing the right thing in every circumstance, especially when no one is looking. In essence, we strive to live the golden rule. This ethic applies to everyone with whom we associate.

Our Promise

To make sure your experience at Zerorez® Tucson is exceptional we promise that you will receive:

  • Truly clean carpets and surfaces
  • Performed with the best technology,
  • By trained, courteous technicians,
  • To your satisfaction, and

If you are not happy we will make it right! (See our guarantee)

What kind of guarantee do you offer?

Zerorez® offers a 30-day Gotta Love It Guarantee™. If, within 30 days of your appointment, you’re unsatisfied with your Zerorez® Experience-for any reason at all- before you do anything else give us a call! We will gladly return and address the areas of concern.

We hope that this answered some of our most Commonly Asked Questions: Floor Cleaning Services version! As we said before, the best way to be sure you are hiring a reputable and experienced carpet cleaner is to ask them all of those questions you’ve got!

Zerorez® Tucson is transparent and here to help our awesome clients and clients-to-be. We’ll see you soon!