The Zerorez® Process
When you search us online, or when you call in, we’ll hope that questions are answered, that you’re met with someone friendly on the phone, very knowledgeable in what we do. From then on, hopefully, get that scheduled convenient. We’re on time at the door. We’ve got uniforms. We’ve got the vans that are nicely wrapped. There’s no doubt that you’re with a company that takes pride and is going to take pride of your home and their job that they’re doing in there as well. We do little touches, like the bumpers around the corners in your house. The technicians wear booties. They explain everything thoroughly before anything’s done. They want to make sure everybody’s really comfortable with the process.
Then they’re do a great job. Then after that, we follow up. We make sure that everything went well. On the rare occasion that maybe it wasn’t quite something didn’t go exactly as what the expectation was, we’ll address that in a very responsive, quick manner. We’ll go out, and we’ll make sure everything is to the satisfaction. The process from start to finish is something that we pay close attention to and want to make sure that it’s a great one for our customers.